Policies & Disclosures
TRANSPARENCY • ACCOUNTABILITY • TRUST
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Policies & Disclosures
At Vivardhana Microfinance Limited, we believe transparency and responsible practices are essential to building trust with our customers and stakeholders.
This page provides information about our approach to responsible microfinance, customer awareness, and applicable company policies and disclosures. Approved documents will be made available here as appropriate.
Introduction Section
Our Commitment to Transparency
We aim to provide clear information about our microfinance services, applicable loan terms, customer responsibilities, and support channels.
Customers are encouraged to understand the terms and conditions of a loan, including interest rates, applicable charges, repayment obligations, and relevant disclosures, before accepting a loan.
Policies & Disclosure Categories
1. Fair Practices Code
Our commitment to fair treatment, responsible lending, and transparent communication with customers.
2. Interest Rates & Charges
Information about applicable interest rates, processing fees, taxes, insurance charges, and repayment terms.
3. Customer Grievance Redressal
Information about how customers can raise concerns and request assistance.
4. Privacy Policy
Information about how personal information is collected, used, and protected.