Customer Grievance Redressal
Your Concerns Matter. We Are Here to Help.
Support
Centric Service
Partner
We Value Your Feedback
At Vivardhana Microfinance Limited, we aim to provide customers with fair, respectful and transparent service. We recognise that customers may sometimes have concerns or complaints regarding our services, loan-related information or interactions with our representatives.
We encourage customers to bring their concerns to our attention so that they can be reviewed and addressed through the appropriate process.
Our objective is to handle complaints professionally, maintain clear communication and work towards a fair resolution in accordance with our applicable policies and regulatory requirements.
Types of Complaints We Address
Loan-Related Concerns
Questions or complaints about loan terms, repayments, charges or account information.
Staff or Representative Conduct
Concerns regarding the conduct of employees, field staff or authorised representatives.
Service and Documentation
Issues relating to customer service, loan documents or information provided.
Other Customer Concerns
Any other complaint relating to the company’s services.
How to Register a Complaint
Contact Us
Submit your complaint using the company's available contact channels. Explain your concern clearly and include your loan or customer reference number, if applicable.
Provide Supporting Information
Include relevant dates, details of the issue and copies of supporting documents where necessary. Avoid sending passwords, PINs or unnecessary sensitive information.
Receive Acknowledgement
Request a complaint reference number so you can follow up on your complaint.
Follow Up or Escalate
If the issue remains unresolved, follow the company's approved grievance escalation procedure.
Your Trust Matters to Us
We encourage our customers to share their concerns so they can be directed to the appropriate team for review and resolution.
